Peer introductions
New members are paired with someone already active on the pathway they chose, so the first assignment is not the first conversation.
Our Community
Your contribution matters here
A place on the team, not a queue you wait in. Members support each other and we take part in that too.
Open office hours
Regular sessions where you can ask anything about assignments, the platform, or a piece of work in progress.
Member discussion
A moderated space for questions, tips, and comparing notes on tools and assistive technology.
Support tickets
A tracked channel for anything you would rather not ask in public, including a separate restricted channel for accommodation requests.
Being built alongside the first members
Community spaces open as members join, so they start with real people rather than an empty room. If a space is not open yet, your dashboard will say so instead of showing a placeholder.
How we treat each other
- Ask people what they need; do not assume it from how they look, type, or speak.
- Nobody owes anyone a diagnosis, a medical history, or an explanation of their disability.
- Customer information stays confidential, inside and outside the platform.
- Disagree with the work, not the person. Raise problems early.